NORTEL BUSINESS SYSTEMS
BCM 50
The telephone is the first point of contact most customers will have with your business. A good phone system can improve customer service, save time and money, reduce staff turnover and frustration and even grow your business. A bad system can be difficult to operate and manage, give a poor first impression, stifle employee productivity, and lead to ongoing costs in time and hard dollars. This buyer's guide offers information to help you choose the system that will maximize your business' efficiency and productivity.
What can a good communications system do for my business?
Save money
It's easy to reduce your operating costs and increase profitability with the right communications system. Features such as automated attendants, voice messaging, Voice over IP and call centers all conserve resources and add up to considerable savings.
Save staff time and frustration
Getting the task done right is always easier with the right tools. The latest phone system technologies have time-saving features that enable staff to be more effective and less frustrated. Voice mail, caller ID and Internet phoning and data file sharing are all benefits to your staff's productivity.
All these features offer advantages to your business but shouldn't be overwhelming to manage. You want a system that is so easy to learn your employees won't need training. Some phones have display windows providing step-by-step directions on how to use a feature while on the phone, further reducing the need for intensive training.
Enhance your company's image
Your communications system is often your potential customer's introduction to your company. Well-handled calls can turn into business opportunities, sales and a reputation for top-notch service. Your clients, both established and potential, will likely equate their experience using your phone system as a measure of your company's professionalism. Today's affordable phone systems - designed specifically to meet the needs of small- to medium-sized business - can make the difference as your business strives to grow.
Grow your business
Growing your business means staying on top of your day-to-day business and freeing your staff from repetitive and time-consuming tasks. Providing them with the infrastructure to work efficiently is half the battle and your communications system is crucial. From automating simple tasks such as a receptionist's duties to creating your first formal call center to handling real-time orders and service, today's business communications systems offer the choices and flexibility you need to expand your business.
